FAQ

Frequently Asked Questions

... with our frequently given answers.
How do I return an item?

You have 30 days from when you received your purchase to return an item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

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Gift cards are non-returnable.

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There are certain situations where only partial refunds are granted (if applicable):

1) Any item not in its original condition, or damaged, or missing parts for reasons not due to our error.

2) Any item that is returned, in its original condition, more than 30 days after delivery.

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Refunds (if applicable):
1) Once your return is received and inspected, we will contact you via email or phone to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2) If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

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Please ship all returns to:

Attn: Returns
Anything Scout 
704 E. Lincoln Way 
Ames, IA 50010

My order is missing parts. What do I do? 

First, check your package invoice and email confirmation to see if the parts shipped or if they are still awaiting shipment. Some orders may ship in multiple shipments to try to get you the parts as quick as possible.

Make sure to check the entirety of the packaging, which includes unwrapping all items, as products may be packaged together and can sometimes be slightly hidden.

If you've taken these steps and still have questions, please send us an email.

How long will shipping take?

It really depends on which parts you purchased. Most items we try to have in stock. Others are shipped directly from the manufacturer. In some cases we may be waiting for an item to be restocked before we send the remaining items that have been ordered. In any case, we try to get your order shipped as soon as we possibly can – keeping realistic expectations in mind

Before sending us an email about your order shipment status, please understand that when we take time to answer impatient emails it takes time away from us actively shipping to all of our customers. 

And keep in mind that unfortunately (but also thankfully), we are not Amazon. We are real people with lives and hobbies, working the hardest to support your lives and hobbies the best that we can. We appreciate your understanding and support in this regard.

How do you handle heavy shipments and freight orders?

Each order is unique and with ever changing shipping prices, we charge a standard initial rate and then refund accordingly once the shipment has been palleted up and shipping costs are calculated.

How much does the standard Drivability Conversion project cost?

The short answer: It varies.

Depending on Scout model, sheetmetal condition, original condition, project level agreements, etc. ... pricing can range from $30k – $55k+. 

Check out our LS Drivability Conversions page for the long answer.

I am looking for a full restoration project. Do you do that?

Our complete restoration builds are a service provided under our sister company New Legend 4x4

Please view the build pages on that site for more information and contact us with any questions there.

What should I look for when buying a Scout?

This is probably one of the most common questions we're asked on a regular basis. That's why we started the Finds Series videos. You should definitely go check it out! ... But, if moving pictures aren't your thing, here are a few helpful pointers:

First rule: Educate yourself and do as much research as possible so that you know what you're looking at and what you're looking for.

Think about it, if you know what should and shouldn't be on a truck, then you will be able to tell when something has been altered in an unfavorable way. Be observant, comparing and contrasting between trucks. 

Second rule, the "online dating rule": Just because it looks nice in some photos doesn't mean it's a keeper. 

A little paint and strategic cropping can make a $500 truck look like a $10,000 truck. Don't be afraid to ask for more pictures, and if they're not willing to work with you, chances are it's for a reason. It's always best to go see any vehicle in person if possible. 
Third rule: Inspect body condition & mechanical condition – speaking of seeing a vehicle in person, like Kenny Rogers sang, "Drop in to see what condition the condition is in."

Body condition: This is typically the biggest "checkoff" item for us to look for. Check for body lines that are off. A telltale sign of hidden secrets (not the good kind) is if there is paint on seals, latches, rubber bumpers, VIN plate, etc. This most likely indicates that the vehicle been repainted sloppily to cover up previous issues.

Mechanical condition: Standard inspection with any older vehicles. Be sure to check fluids, compression, wiring messes, function of doors, windows, etc.

One last thing to keep in mind: In our experience and opinion, if you are faced with choosing between a vehicle with better body or better mechanical condition, go with the better body, as mechanical issues are far easier to fix than body issues.

How much is my truck worth / How much should I pay for a truck?

This is a tricky question ... the short & honest answer is: A truck is worth whatever someone is willing to pay for it.

Keep in mind when selling: Just because you put "X"-amount of money into your truck doesn't necessarily mean it's going to sell for that entire amount. 

Keep in mind when buying: If you think someone is asking too much for a truck, then you can go buy a different one. If trucks aren't selling for as low a price as you were expecting, then maybe they're worth that much to people in the current market.

The key to finding a good deal is to have patience. Watch the market, follow prices and conditions for a few months before you buy something. 

What about if you have no idea what your doing? In that case, send us an email with as many pictures and details on the truck you're looking to buy/sell and we'll give you our experienced opinion and offer any helpful advice.